General Information about the CSG
What We Are
The primary task of the Computing Support Group is to maintain a
constantly changing computer network, which
currently consists of more than 400 workstations, as well as 35
servers, approximately 300 personal computers (PCs and Macs) and 10 subnets. All workstations and computers are networked using ethernet over copper and fibre, and are integrated into the campus, Australian,
and overseas computer networks.
In addition, the CSG has a strong user service and support focus, with
five part-time System Support (SS) providing help-line support
to academic staff, general staff and research students. Undergraduates
are expected to use the Help Desk as their primary help-line. Any
issues Help Desk cannot solve are escalated to System Support.
CSG also works on the implementation and maintenance of
systems and application software.
Where We Are
The Helpdesk is situated in the Undercroft of the Mechanical Engineering Buidling in Room G09. The Computer Support Group is located in Building K17 in Room 111.