Welcome to the CSE Help Desk

The School of Computer Science and Engineering Help Desk is the public arm of the CSE computing system's general staff. The Help Desk is staffed mainly by Computing Support Group who have experienced to deal with the common problems that users face in our laboratories.

There are a number of senior and more experienced staff who provide backup support behind the scenes and who will deal with the more difficult problems. Since the Help Desk acts as the first point of contact, some enquiries require redirection and more complex problems are escalated where necessary.

What We Do

Field questions from users
Provide CSE-specific self-help documentation
Provide services such as swipe-card access
Provide softwared loans, wireless network access and quota purchasing
Fix minor problems with CSE's computer system
Monitor and maintain the system's workstations, labs, and printers
Inform users of any major problems or interruptions
Provide users with current information regarding after-hours safety
Enforce the rules relating to the use of our computing facilities

In general, we will try to help anyone who comes to the Help Desk, and if we can't, we will refer the problem to the appropriate person. Often, we will point you to documentation or other places in the School or University to get more help.

Common Enquiries

Accounts, new accounts
Quotas (Disk/Print/Internet/Dial-up)
Wireless access
Lab Computers
Lab Printers
The Network
System Commands
Software Loans & Documentation
Swipe-card Access

What We Can't Do

We generally cannot directly help with:

Coursework (assignments, tutorials, extensions etc.)
Officially enrolling or discontinuing from courses/programs
Supporting computers or systems not owned or controlled by CSE (including privately owned computers or systems)
Private purchases, configuration or installation of hardware or software

Where We Are

Location: Mechanical Engineering (J17) Undercroft, Room G03
Telephone: +61 (2) 938 55438
Email: helpdesk@cse.unsw.edu.au

This page is maintained by cse help desk