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Welcome to the CSE Help Desk
The School of Computer Science and Engineering Help Desk is the public arm of the CSE computing system's general staff. The Help Desk is staffed mainly by Computing Support Group who have experienced to deal with the common problems that users face in our laboratories.
There are a number of senior and more experienced staff who provide backup support behind the scenes and who will deal with the more difficult problems. Since the Help Desk acts as the first point of contact, some enquiries require redirection and more complex problems are escalated where necessary.
What We Do
- Field questions from users
- Provide CSE-specific self-help documentation
- Provide services such as swipe-card access
- Provide softwared loans and quota purchasing
- Fix minor problems with CSE's computer system
- Monitor and maintain the system's workstations, labs, and printers
- Inform users of any major problems or interruptions
- Provide users with current information regarding after-hours safety
- Enforce the rules relating to the use of our computing facilities
In general, we will try to help anyone who comes to the Help Desk, and if we can't, we will refer the problem to the appropriate person. Often, we will point you to documentation or other places in the School or University to get more help.
Common Enquiries
- Accounts, new accounts
- Quotas (Disk/Print/Internet)
- Lab Computers
- Lab Printers
- The Network
- System Commands
- Software Loans & Documentation
- Swipe-card Access
What We Can't Do
We generally cannot directly help with:
- Coursework (assignments, tutorials, extensions etc.)
- Officially enrolling or discontinuing from courses/programs
- Supporting computers or systems not owned or controlled by CSE (including privately owned computers or systems)
- Wireless access
- Private purchases, configuration or installation of hardware or software
Where We Are
- Location: Mechanical Engineering (J17) Undercroft, Room G03
- Telephone: +61 (2) 938 55438
- Email: helpdesk@cse.unsw.edu.au
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